First of all, thank you for reaching out. We aim to make your first visit as smooth and comfortable as possible.

Arrival time

Our doors open on the hour only. If you arrive early, please wait outside the building until your therapist comes to collect you at the scheduled session time. This helps us maintain privacy and confidentiality for all clients.

Parking

Parking directly outside the building is very limited. We strongly recommend parking in Omni Shopping Centre, which is nearby and usually has availability. Please allow yourself enough time to park and walk over calmly.

Contact with your therapist

Once you have been linked with a therapist, all ongoing communication about your sessions will be directly with them. This includes:

Session times

Cancellations or rescheduling

Any questions related to your therapy

This helps ensure clarity, consistency, and a strong therapeutic relationship.

Your first session

Your therapist will guide the session at a pace that feels comfortable for you. There is no pressure to know what to say or where to begin. that’s part of the process, and your therapist is there to support you.

If you have any general questions before being linked with a therapist, feel free to reach out. Otherwise, your therapist will take care of everything from your first session onward.

We look forward to welcoming you.

Insurance and Therapist Accreditation: What You Need to Know

We are committed to providing quality therapeutic services to support your mental health and well-being. However, it is important to understand how therapist accreditation affects insurance claims and reimbursement for therapy sessions.

Currently, most of our therapists are either:

Pre-accredited or Accredited with an accrediting body, like the iacp, or apcp, or other valid accrediting host. 

While our therapists are highly trained and qualified, the accreditation status may impact your ability to claim reimbursement through your health insurance.

Many health insurance providers in Ireland only cover sessions with fully accredited therapists, often requiring accreditation specifically with bodies like the IACP or the Psychological Society of Ireland (PSI). Since many of our therapists are in the pre-accreditation phase with the IACP or are accredited with a differnt organisation, they may not meet the criteria set by some insurers.

As a result, some therapists are unable to provide receipts that would be eligible for insurance reimbursement.

You can still access therapy with our professionals, but sessions will need to be paid for privately. You can still check with your therapist and insurance provider to see if they'd be eligible. 

We recommend contacting your provider directly to understand their coverage criteria.