Important things to read before your first counselling session

First of all, thank you for reaching out. We aim to make your first visit as smooth and comfortable as possible.

Arrival time

Our doors open on the hour only. If you arrive early, please wait outside the building until your therapist comes to collect you at the scheduled session time. This helps us maintain privacy and confidentiality for all clients.

Parking

Parking directly outside the building is very limited. We strongly recommend parking in Omni Shopping Centre, which is nearby and usually has availability. Please allow yourself enough time to park and walk over calmly.

Contact with your therapist

Once you have been linked with a therapist, all ongoing communication about your sessions will be directly with them. This includes:

Session times

Cancellations or rescheduling

Any questions related to your therapy

This helps ensure clarity, consistency, and a strong therapeutic relationship.

Your first session

Your therapist will guide the session at a pace that feels comfortable for you. There is no pressure to know what to say or where to begin. that’s part of the process, and your therapist is there to support you.

If you have any general questions before being linked with a therapist, feel free to reach out. Otherwise, your therapist will take care of everything from your first session onward.

We look forward to welcoming you.